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You are in: Home/ Delivery/Shippping and Returns
Delivery/Shippping and Returns
Prices & Shipping
Prices exclude shipping. For shipping charges outside the UK please contact 0845602 5586. Postage & Shipping charges within the UK are:
Orders up to £10 - £2.25 (1.96) Orders £11 to £50 - £3.95 (3.43)
Orders £51 to £230 - £5.95 (5.17) Orders £231 to £350 - £ 9.95 (8.65)
Orders £351 to £650 - £11.95 (10.39) Orders over £651 - free shipping
Prices in brackets are ex. VAT @ 15%
All prices on the website are shown ex VAT @15% which will be added at the checkout.
Unless otherwise specified on the site, most items will be dispatched ex-stock within two working days of your payment being cleared. Please contact us in advance if you have a deadline by which an order needs to arrive, and we will always do our best to help.
Our standard shipping arrangement is to use AMTRAK or 1st. class Royal Mail within the UK for small/light items. All orders should arrive with you within 3 -5 working days, unless stated otherwise on the site.
Order tracking
If you request rapid courier delivery, we will email you with an order tracking number from AMTRAK. You will be able to use this on the AMTRAK website to determine exactly where your order is at any time within their system.
Returns
We operate a full 'no quibble' 28 day return policy. Simply send back the product within four weeks, undamaged and in its original packaging, and we will refund the full sales price to your credit card account (or by the alternative payment method originally used). Return shipping costs are only reimbursed if the product is faulty. Please ensure adequate insurance is taken to cover value of returned items.
All goods are shipped out at our risk, but any damage or loss must be notified within 48 hours by e-mail, fax or telephone. Always sign for deliveries as "UNOPENED". It is very rare that it happens, but if you suspect that something in your package might be broken, do not refuse it. Keep the package and sign for the loss/damage and notify us immediately. We will then forward you instructions about returning the item at our expense, and ship you a replacement or re-imburse your payment if we are out of stock of any item.
